Cancellation Policy

As a subscriber, you have the ability to cancel your Shockwave™ UNLIMITED or Club Shockwave subscription at any time (but that doesn't mean we'll forget about all the great memories we share). Your cancellation will take effect at the end of your current billing period. You will not receive a refund for billing that has already occurred, except in the specific instances described below. Once your cancellation is effective, Shockwave™ UNLIMITED subscribers will no longer have access to our vast large selection of premium games, and you will no longer receive subscriber discounts on downloadable products, or monthly token bonuses. Both Club Shockwave and Shockwave™ UNLIMITED members will lose access to Exclusive Club Shockwave Games, Sweepstakes, and Instant Win Scratchers after cancellation, and will no longer be able to earn trophies, accumulate points towards trophies, receive monthly token bonuses, or access exclusive Daily Play games and game archives.

All trophies earned by premium members will remain in your profile. Any entries in sweepstakes made during premium membership will be honored regardless of your current subscription state, unless your membership is cancelled due to violations of our terms of use. This includes daily, weekly, monthly, Club Exclusive Monthly and Shockwave Golden Ticket sweepstakes.

To ensure that your credit card will not be charged for your next billing period, you MUST cancel your subscription no later than the day before your next scheduled billing period begins. Until the end of the current paid billing period, you will still have access to Shockwave™ UNLIMITED or Club Shockwave. On the first day after the current paid billing period expires, Shockwave™ UNLIMITED or Club Shockwave access will be terminated, the subscription will expire, and no further subscription charges will appear on the credit card.

Please note that if you make other purchases at Shockwave, Club Shockwave and/or Shockwave™ UNLIMITED, you will be obligated to pay for them whether or not you cancel your subscription.

• For monthly renewing subscriptions: Once cancelled, your subscription will terminate at the end of the latest 30-day billing period for which you have previously been charged. No further charges will be applied, and no refunds for unused time will be made.
• For three-month and six-month renewing subscriptions: If you submit your cancellation request within the first 30 days following your initial billing, you will be refunded all subscription fees for the service, minus the respective $5.95 (Club) or $9.95 (UNLIMITED) minimum fee for the first month's subscription. If you submit your cancellation request more than 30 days after your initial billing, your subscription will remain active until the end of your current three-month billing period. You will not receive a refund and you will not be billed for the service again.
• For yearly renewing subscriptions: If you submit your cancellation request within the first 30 days following your initial billing, you will be refunded all subscription fees for the service, minus the respective $5.95 (Club) or $9.95 (UNLIMITED) minimum fee for the first month's subscription. If you submit your cancellation request more than 30 days after your initial billing, your subscription will remain active until the end of your current 12-month billing period. You will not receive a refund and you will not be billed for the service again.

NOTE: You may request a refund and immediate termination of your subscription in the case of fraudulent or unauthorized usage of your credit card. If this is the case, notify us immediately using the Club Shockwave/Shockwave™ UNLIMITED customer support form.